1. Definition of Terms
VisaExpress - The trading name of VisaExpress Ltd 31 Corsham Street, London, N1 6DR Issuing Authority - Any embassy, consulate, foreign or domestic government institution.
Host state - Issuing authorities country.

2. Deadlines
VisaExpress offer an efficient and caring service and regularly process and dispatch passports, visas and other documents to meet deadlines. Occasionally there are delays because of the issuing authorities processing and dispatch; accordingly VisaExpress do not guarantee the processing of Passports, Visa and other documents by a due date.

3. Authority's Discretion
VisaExpress has no influence over any issuing authority. Visas, passports and permits are issued as a privilege by the issuing authority and not a right and applications may be refused for any reason without explanation. Accordingly VisaExpress cannot guarantee you a visa by using our service. In the event a visa is refused you should take the matter to an immigration lawyer with knowledge of the Host state and any reciprocal treaties with the United Kingdom. Visa, passports and permits are issued in accordance with the laws of the Host state.

4. Working with VisaExpress
It is your responsibility to provide accurate information and correctly complete the applications forms and provide all necessary-supporting documents.
The issuing authority may not always issue the visa requested and they are under no obligation to do so. Single entry visas are sometimes issued instead of Multi entry and Vice Versa, or the duration may not be as required, or the dates of entry, exit or validity.
VisaExpress has no influence over the issuing authority in this regard. Accordingly VisaExpress reserve the right at its discretion and without liability to accept on your behalf the visa, passport or document which is issued. In the event that an issued visa, passport or document is unacceptable to you VisaExpress will assist at a further charge to obtain a new visa, passport or document.
The Issuing authorities fees, processing times, requirements and opening times are given as a guide only and subject to change without notice, accordingly VisaExpress will not be held responsible for any delays caused by changes in fees, processing times, requirements or opening times by the relevant authorities.

5. Passport, Visas or Other Documents in Transit
In our experience any cause of delay or loss is by the courier or postal system. We use efficient couriers however we have not experienced any external agency with a 100% delivery record.
VisaExpress do not accept liability for passports, visas or other documents lost or delayed in transit by the postal system or external couriers. To make sure you are in position to be compensated by the courier in accordance with the couriers terms of business if passport, visas or other documents are lost or delayed we can arrange to send all passports, visa or other documents in your name. Accordingly you claim direct.

6. Circumstances Beyond the Control of VisaExpress
VisaExpress shall not be liable to the client or deemed to be in breach of the contract by reason of delayed or performing or failure to perform the service if the failure or delay was due to any caused beyond VisaExpress control. The following shall be regarded as causes beyond VisaExpress reasonable control:-
a) Delay, default of losses of passports, visas or other documents by and third party carrier or courier.
b) Delay, default of losses of passports, visas or other documents by any government institution or authority.
c) Act of God, explosion, flood, tempest, fire or accident.
d) War or threat of war, sabotage, insurrection, civil disturbance or requisition.
e) Strikes, road accidents, rail faults, road closures, failure of public transport, lock outs or other industrial actions or trade disputes (whether involving employees of VisaExpressor of a third party.)
f) Acts of restrictions or legalisation or decisions made by any government or government department or authority.

7. Claims Limitation
VisaExpress shall not be liable for any claim unless notification of the claim is received by VisaExpress within 21 days of the date of the claim arising.
VisaExpress limits its liability to a sum of £500 for each claim in any event except concerning claims arising in respect of death or injury.
VisaExpress do not accept any liability for the late processing of passports, visa or other documentation where the client is travelling within two working days of instructing VisaExpress.

8. No Liability for Consequential Loss
Except in respect for death or personal injury caused by VisaExpress negligence VisaExpress shall not be liable to the client by reason of representation of any implied warranty, condition or other term, or any duty at common law, or under the express terms of agreement, for any consequential compensation whatsoever (and whether caused by the negligence if VisaExpress its employees or agents or otherwise) which arise out or in connection with the supply of VisaExpress services.

9. Payment
All charges incurred by VisaExpress Ltd on your behalf are payable by the client upon completion unless prior agreed with VisaExpress.
Account holders will be granted a 30 day period of settlement. All invoices must be settled within 30 days.
Where charges incurred by VisaExpress are in excess of £100.00, VisaExpress reserve the right to charge a 10% surcharge of the excess charges unless paid in advance by the client. Where payment is not received upon completion VisaExpress reserve the right to withhold any passport, visa or document until payment is received in full.

10. VAT Registration: 653 3051 61
11. Company Registration: 02991933